Professional Status
Consultant
Available
About Me
Data/AI Enthusiast, I am a Senior Consultant having more than 17 years of experience in IT development. I hold a Master of Engineering (Software Engineer) and a Master in Business Administration at "MBA ESG Paris" (Bigdata speciality).
I am also certified PMP®, TOGAF® 9, ISO/IEC 27001, ITIL® 4 and Tableau® Desktop Specialist.
I am also certified PMP®, TOGAF® 9, ISO/IEC 27001, ITIL® 4 and Tableau® Desktop Specialist.
After-Sales Service Technical Manager
Bouygues Telecom
May 2015
to October 2021
- As IT consultant, my responsabilities and tasks:
- Managed critical web application migration from On-Premise to AWS Cloud (up to 20 people and 18 months of work): organized the kick-off meeting; defined the scope; estimated the cost and the delivery timeline; got approval from architects, security team and cloud team; generated and validated the backlog with the team; managed the project execution using JIRA; sent weekly project status reports to the upper management; held daily meetings with the team members; defined the roll-out strategy; provided post go-live support...
- Managed and developed project team: hired new resources; shared best practices with the young recruits; involved team members in the estimating process; kept the team informed about the project constraints, objectives and global status; congratulate team members for each success or good achievement; took lunchs or coffee breaks with team members; organized football matchs...
- Gathered requirements, assessed impact, studied technical feasibility, identified needed resources, estimated cost, designed code, developed schedule, communicated with all relevant stakeholders,
- Monitored project progress, tracked activities, managed meetings,
- Assigned bugs to developers and tracked their resolution,
- Controled the quality (code and documentation): level 2 code review (level 1 is a machine check); validated the technical design before coding; checked the code quality KPI and ask developers to improve them (e.g. unit test coverage not less than 80%, no slow queries, no deprecated functions...); controlled the security constraints (e.g. no clear password in the code, check all input data, always use https protocol instead of http one...); for each delivery, checked if the documentation was up-to-date...
- Managed the level 3 support: as lead of Level 3 support, I dispatched the new incidents between the team members according to their availability and experience; I supervised the progress of incident resolution with respect to SLA compliance; sometimes, I have provided the Level 2 support team with workarounds if the longer-term resolution requires much more time to develop; I participated in crisis meetings following critical incidents to define a common action plan...
- Represented Bouygues Telecom within the Interop’Fibre group (after-sales service domain) which produces the functional and technical specifications of the application protocols used by telecommunications companies in France,
- Managed critical web application migration from On-Premise to AWS Cloud (up to 20 people and 18 months of work): organized the kick-off meeting; defined the scope; estimated the cost and the delivery timeline; got approval from architects, security team and cloud team; generated and validated the backlog with the team; managed the project execution using JIRA; sent weekly project status reports to the upper management; held daily meetings with the team members; defined the roll-out strategy; provided post go-live support...
- Tools & technologies : Git • Gitlab • PHP • J2EE • Spring Boot • PhpStorm • IntelliJ IDEA • SQL • PostgreSQL • Oracle • Jenkins • Ansible • JIRA • Confluence • AWS • Elasticsearch/Kibana • Dynatrace • Scrum • Kanban • Lucidchart • Mindmeister • Instagantt